Service packs, patches and hot fixes are not available for all products all the time and the determination for such is at Ipswitch’s discretion.
Product updates consist of maintenance releases, service packs, patches and/or hot fixes. Ipswitch reserves the right to require that a customer upgrade to the most current version of their product to resolve a product issue. Technical support includes the ability to log cases thru the customer portals, online support such as tutorials and demos, and access to our Knowledge Base. Ipswitch provides technical support to customers under warranty or covered by a current service agreement for their product. Technology keep changing and evolve along the time, so the deployed application due to technology advancement and latest functionality / feature release, bug fix and support resources focus on the latest version maintenance, manufacturer have publish the official Ipswitch Managed File Transfer Product Family (WS_FTP, MOVEit, MessageWay) product End of Life (EoL) and End of Support (EoS) Statement as below: (Please check from time to time, as it will keep update as per needed): Managed File Transfer Support Lifecycle Show All The Brands and Products (Full). Red Hat (Enterprise Linux, OpenStack, OpenShift, Ansible,JBoss). 
VMware (Virtualization, cloud mgt, Digital Workspace). Visiwave (wireless site survey, traffic analysis). Progress (WhatsUp Gold, WS_FTP, MOVEit MFT). Metageek (Wi-Spy, Chanalyzer, Eye P.A.). Infrastructure, Network, Wireless, Cloud Management. Portswigger (Burp Suite Pro, Burp Suite Enterprise). 
Core Security (Core Impact, Cobalt Strike). Cybersecurity, App Lifecycle, AppSec Management. Veracode (Application Security Testing). Tenable (Enterprise Vulnerability Management). Parasoft (automated software testing, AppSec). Hex-Rays (IDA Pro, Hex-Rays Decompiler). E-SPIN Ecosystem World Solution Portfolio Overview.
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